Terms of Service

1. Acceptance of Terms

You accept these Terms when you create an account in the App (where these Terms are presented and you click to accept), when you purchase a subscription, or when you use the App or the sections of our website that reference these Terms. If you do not agree with any part of these Terms, do not create an account or use the service.

2. Eligibility

You must be at least 16 years old to use Juno. Juno is prohibited for anyone under 16. If you are 16–17, you may use Juno only if your parent or legal guardian has reviewed and agreed to these Terms on your behalf; the parent or guardian is responsible for your use of the App, including any purchases. Parents and guardians can reach us at team@juno-chat.com.

Because Juno's minimum age is 16, users in the EEA and UK meet every applicable age of digital consent. Where the law of your country treats you as a minor (generally under 18), the parental-agreement requirement above applies, consistent with our Privacy Policy.

3. Service Description

Juno provides:

• AI-powered wellness support and companionship
• Voice and text chat capabilities
• Health tracking and memory features
• Crisis support resources and professional referrals

You are interacting with artificial intelligence. Juno is powered by AI. When you chat or speak with Juno, you are not communicating with a human, and the app tells you so at the start of your sessions. AI outputs can be inaccurate or incomplete. No provider–patient or therapist–client relationship is created by your use of Juno.

4. Subscriptions, Credits & Auto-Renewal

• Juno Pro is an auto-renewing subscription: $19.99 per month or $99.99 per year (local pricing is shown in the store checkout before you buy).
• Your subscription automatically renews at the then-current price until you cancel.
• Payment is charged to your Apple ID or Google Play account through in-app purchase.
• Cancel anytime via your App Store or Google Play subscription settings: on iOS, Settings > [Your Name] > Subscriptions > Juno; on Android, Play Store > Payments & subscriptions > Subscriptions. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Cancelling in the Juno app's account settings alone does not stop billing, and deleting the app or your Juno account does not cancel your subscription — you must cancel through the App Store or Google Play.
• If a free trial is offered, its length and the price you will be charged when it converts are shown before you start it. Free trials automatically convert to paid subscriptions at the disclosed price unless you cancel before the trial ends.
• We send a renewal reminder to your account email address before each annual renewal, and at least once a year for shorter plans, stating the renewal date, the price, and how to cancel.
• If the price of your subscription increases, we will notify you in advance by email or in-app notice, and Apple or Google will apply their own consent or notice flow. If a price increase you did not agree to takes effect, you may cancel and receive a pro-rata refund of the unused portion of your prepaid period.
• Refunds are handled by Apple and Google under their store policies; request them through the App Store or Google Play.
• Message and call credits included with your plan have no cash value, are not transferable, and expire per the schedule shown in the app.
• EU/UK consumers: by starting your subscription immediately you request immediate performance and acknowledge that once digital content is fully delivered your 14-day withdrawal right may be lost; statutory refund rights are unaffected.
• Nothing in this section limits any rights you have under applicable state automatic-renewal laws.

5. AI-Powered Service & Data Sharing

To deliver our service, data is processed by service providers, currently including:

• OpenAI — AI models for chat and real-time voice
• Supabase (AWS-hosted) — database and backend infrastructure
• mem0 — conversation memory
• RevenueCat — subscription billing
• Sentry — crash reporting
• Expo — app builds and updates
• Vercel — website hosting
• Apple App Store / Google Play — payments

The current list is always available in our Privacy Policy. Our AI providers process your conversations under data-processing agreements that prohibit using your data to train their models.

Our collection and use of personal information is described in our Privacy Policy, Consumer Health Data Privacy Policy, and Cookie Policy, which are incorporated into these Terms.

6. Analytics

The app uses crash reporting (Sentry), subscription analytics (RevenueCat), and store-provided analytics (Apple App Store / Google Play); the website sets no analytics trackers. Analytics data is pseudonymous where possible and excludes the content of your health conversations. The canonical list of analytics and diagnostic tools is in our Privacy Policy.

7. End User License Agreement

You are granted a limited, non-exclusive, non-transferable license to use the App. You may not:

• Copy, modify, or distribute the App
• Reverse engineer the App

App-store terms (Apple and Google)

• These Terms are between you and Sharedgenes only — not with Apple Inc. or Google LLC. Apple and Google are not responsible for the App or its content.
• Your license to the App downloaded from the App Store is limited to use on Apple-branded devices that you own or control, as permitted by the App Store's Usage Rules; the Google Play equivalent applies to downloads from Google Play.
• Sharedgenes, not Apple or Google, is solely responsible for maintenance and support of the App; Apple and Google have no obligation to furnish any maintenance or support.
• To the extent any warranty applies and is not disclaimed, you may notify Apple of a failure of the App to conform, and Apple will refund the purchase price (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation, and any remaining warranty claims are our responsibility.
• Sharedgenes, not Apple or Google, is responsible for addressing any claims relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, consumer-protection claims, and claims that the App infringes a third party's intellectual-property rights.
• You represent that you are not located in a country subject to a US government embargo or designated a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms (for example, your wireless data agreement) when using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the App downloaded from the App Store and may enforce them against you.
• Questions or complaints about the App can be sent to us at the contact address in Section 16.

8. Community Content & Moderation

Where the service lets you post or share content, you may not post content that is illegal, that infringes others' rights, that promotes self-harm, violence, or hatred, that is sexually explicit, or that constitutes spam or malware.

• We moderate using a combination of automated tools and human review.
• If we remove or restrict your content, we will notify you and give the reasons, unless prohibited by law.
• You can contest a moderation decision by emailing team@juno-chat.com with the subject "Moderation Appeal"; a human will review it.
• You can report content you believe is illegal via the in-app report flow or by emailing team@juno-chat.com with the location of the content, why you believe it is illegal, your name and email, and a good-faith statement; we confirm receipt and notify you of our decision.

We apply these restrictions diligently, objectively, and proportionately, with due regard to your rights, including freedom of expression.

Copyright complaints (DMCA)

If you believe content posted in the service infringes your copyright, send a notice to team@juno-chat.com with the subject "Copyright Complaint" including: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification and location of the allegedly infringing material; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner. We will remove or disable access to material that is the subject of a valid notice, notify the user who posted it (who may submit a counter-notice with equivalent detail), and terminate the accounts of repeat infringers.

9. Service Termination

We may suspend accounts that violate these Terms. You can delete your account at any time.

10. Disclaimer of Warranties

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. If you are a consumer in the EU or UK, nothing in this section affects your statutory rights, including the legal guarantee of conformity in Section 12.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages. Our total liability is limited to the greater of (a) the amount you have paid us in the 12 months before the claim, or (b) $100.

Nothing in these Terms excludes or limits our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) gross negligence or wilful misconduct, or (iv) any liability that cannot be excluded or limited under applicable law. If you are a consumer in the EU or UK, you retain all remedies under mandatory consumer-protection law, including the Consumer Rights Act 2015; nothing in these Terms limits those rights.

12. Legal Guarantee of Conformity (EU/UK consumers)

If you are a consumer in the EU, you benefit from the legal guarantee of conformity for digital content and services under Directive (EU) 2019/770, including the remedies of bringing the service into conformity, price reduction, or termination. If you are a consumer in the UK, you have equivalent rights under the Consumer Rights Act 2015. Nothing in these Terms limits or excludes these rights. To make a claim, contact team@juno-chat.com.

13. Dispute Resolution

Before filing a claim, you and we agree to try to resolve any dispute informally: send a written description of the dispute to team@juno-chat.com and allow 60 days for us to work with you toward a resolution before either party begins formal proceedings. Either party may bring qualifying claims in small-claims court at any time.

14. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, USA, and any proceedings not subject to Section 13 must be brought in the state or federal courts located in Wilmington, Delaware. If you are a consumer in the EU or UK, you additionally benefit from any mandatory consumer-protection provisions of the law of the country in which you reside, and you may bring proceedings in the courts of your country of residence.

15. Changes to Terms

We may modify these Terms only for valid reasons: changes in law or regulation, new or changed features, security or safety requirements, changes to our providers, or correction of errors. For material changes we will give you at least 30 days' advance notice by email or in-app notice, stating the effective date.

Changes apply prospectively only. If a change negatively impacts you, you may terminate your subscription free of charge before the effective date and receive a pro-rata refund of any prepaid, unused period. Changes to dispute-resolution or data-practice terms require your renewed acceptance. Prior versions are available on request.

16. Contact

If you have any questions about these Terms, please contact us at team@juno-chat.com.

Sharedgenes, Inc., a Delaware corporation, United States.